Terms and Conditions

Website Details
Shisha World
Address: 181 Brighton Rd, Balsall Heath, Birmingham B12 8QN, United Kingdom
Phone: +44 121 439 7377
Website: shishaworld.co.uk

CONDITIONS OF USE

Shisha World and its associates provide their services to you subject to the following conditions. If you visit or shop on this website, you accept these conditions. Please read them carefully.

RIGHTS AND RESPONSIBILITIES

Shisha World allows you to:

Purchase products on the website for personal use only.
Access our customer support service.
Sign up for our newsletter.
Stay updated with our latest products, offers, and promotions.

Purchasing from Shisha World does not allow you to:

Advertise or offer goods purchased from Shisha World for resale without permission. Goods purchased are for personal use only.
Use goods purchased from Shisha World in commercial establishments, including but not limited to Shisha Cafes, Lounges, or other commercial venues without prior agreement.
Resell goods purchased from Shisha World in any physical store, online store, marketplace, or third-party website without authorisation.
Refer to yourself or your organisation as an “authorised dealer,” “authorised reseller,” “partner,” “dealer,” “distributor,” or use any wording implying an official relationship with Shisha World without our written consent.

If you are interested in trade or wholesale purchasing, please contact us directly using the contact details provided on our website.

PRIVACY

Please review our Privacy Policy, which also governs your visit to our website and explains how we handle your information.

ELECTRONIC COMMUNICATIONS

When you visit Shisha World or send emails to us, you are communicating with us electronically. You consent to receive communications electronically from us. We may communicate with you by email or by posting notices on this website.

You agree that all agreements, notices, disclosures, and communications provided electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this website, including text, graphics, logos, images, product descriptions, digital downloads, website design, and software, is the property of Shisha World or its content suppliers and is protected under United Kingdom and international copyright laws.

The compilation of all content on this website is the exclusive property of Shisha World.

TRADEMARKS

All trademarks, logos, product names, and brand assets displayed on this website remain the property of their respective owners.

Shisha World trademarks or branding may not be used in connection with any product or service that is not associated with Shisha World in any way likely to cause confusion or damage to our reputation.

LICENSE AND SITE ACCESS

Shisha World grants you a limited license to access and make personal use of this website.

This license does not include:

Commercial resale of website content
Downloading or copying account information for another merchant
Using automated data collection tools, bots, scrapers, or extraction systems
Reproducing, duplicating, copying, selling, or commercially exploiting any part of the website without written consent

Unauthorised use automatically terminates any permission granted by Shisha World.

YOUR ACCOUNT

If you create an account on this website, you are responsible for maintaining the confidentiality of your account credentials and restricting access to your device.

You accept responsibility for all activities conducted under your account.

If you are under 18 years of age, you may only use this website under the supervision of a parent or legal guardian.

Shisha World reserves the right to refuse service, terminate accounts, remove content, or cancel orders at our discretion.

REVIEWS, COMMENTS AND USER CONTENT

Users may submit reviews, comments, suggestions, questions, and other content provided that the content is not:

Illegal
Offensive or obscene
Threatening or defamatory
Invasive of privacy
Infringing intellectual property rights
Containing viruses, malware, spam, or commercial solicitation

By submitting content, you grant Shisha World a non-exclusive, royalty-free, worldwide right to use, reproduce, modify, publish, and distribute such content.

We reserve the right to remove or edit any content at our discretion.

PRODUCT DESCRIPTIONS

Shisha World aims to ensure all product descriptions, images, pricing, and product information are accurate.

However, we do not guarantee that all product descriptions, images, stock availability, pricing, specifications, or website content will always be completely accurate, current, or error-free.

If a product supplied by Shisha World is materially different from what was ordered, your remedy may be subject to our Returns Policy.

REPLACEMENT ITEMS

In certain circumstances, Shisha World may provide replacement items for products that are unavailable, discontinued, damaged in transit, or otherwise require substitution.

By purchasing from our website, you acknowledge and agree that replacement items may not be identical to the original product advertised or described on the website. Variations may include, but are not limited to, differences in colour, packaging, cosmetic appearance, design updates, or general product condition.

Any replacement provided shall remain at the reasonable discretion of Shisha World, and acceptance of such replacement shall be governed by our standard returns and refund policies.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This website is provided by Shisha World on an “AS IS” and “AS AVAILABLE” basis.

Shisha World makes no warranties or representations, express or implied, regarding:

Website availability
Product availability
Accuracy of website content
Uninterrupted service
Error-free operation
Freedom from viruses or harmful components

To the fullest extent permitted by law, Shisha World disclaims all warranties including merchantability and fitness for a particular purpose.

Shisha World shall not be liable for direct, indirect, incidental, consequential, or punitive damages arising from use of this website.

APPLICABLE LAW

By using this website, you agree that these terms shall be governed by and interpreted under the laws of England and Wales, United Kingdom.

DISPUTES

Any dispute arising in relation to the use of this website or purchases made through this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Where legally permitted, disputes may first be attempted to be resolved through mediation or arbitration before formal court proceedings.

DISCLAIMER

All brand names, trademarks, and logos appearing on this website remain the property of their respective owners.

The display of third-party brands on this website is solely for the purpose of promoting and selling genuine branded products and does not imply affiliation, partnership, or endorsement by the respective brand owners unless explicitly stated.

SITE POLICIES, MODIFICATIONS AND SEVERABILITY

Please review all additional website policies including:

Shipping Policy
Returns Policy
Privacy Policy
Refund Policy

These policies also govern your use of this website.

Shisha World reserves the right to modify these Terms and Conditions at any time without prior notice.

If any provision of these terms is found invalid or unenforceable, the remaining provisions shall continue in full force.

QUESTIONS

Questions regarding these Terms and Conditions or any other website policies may be directed to our customer support team using the contact details listed on our website.

COMPLAINTS

We aim to provide excellent customer service at all times.

If you feel your issue has not been handled appropriately, complaints may be submitted directly to us using the contact details available on our website.

We will aim to acknowledge complaints within 1–3 working days, although final resolution times may vary depending on the complexity of the matter.

AGE VERIFICATION

Certain products sold on this website may be subject to age verification checks.

Orders from new customers may be subject to age verification procedures to prevent underage sales.

We reserve the right to cancel any order where age verification cannot be successfully completed.

INTERNATIONAL ORDERS

We reserve the right to restrict or refuse international orders depending on shipping limitations, customs regulations, or product restrictions.

Please contact us directly before placing international orders if you are ordering from outside the United Kingdom.